3 months ago
I loved.
3 months ago
Gustavo is great, thank you guys. One of the best assistants ever! Highly recommend, very knowledgable. Helpful!
3 months ago
Go to this O’Reilly in Hickory Hills, not the AutoZone across the street! They have better customer service, better prices, and their system works.
I went to AutoZone for a cap. I gave them my license plate and VIN…. but they couldn’t find my vehicle in their system. They asked for my make and model, which I gave, then if it was a 4 or 6 cylinder. I was pretty sure it was 6 but wasn’t definite. When I said I didn’t know, the guy helping me made a comment I considered rude: “Usually people know that information.” I didn’t feel comfortable guessing 6 if I wasn’t sure.
I went back to my Jeep to check, but couldn’t find anything to confirm it. By the time I came back, it was another guy helping me. When I returned and said 6, they found a cap matching the illustration on mine, so it was 6 cylinder. The radiator cap I needed was over $100 and wasn’t in stock at AutoZone… He had a different cap in hand and said I could get that one, but I didn’t want to buy a cap that didn’t match mine. When I asked the difference, he said…. I don’t know, they’re both caps……
Like be fr….
Anyways, I didn’t buy anything and went to O’Reilly.
Oscar at O’Reilly was helpful from the start. He has a Jeep too, so from personal knowledge, he knew it was most likely a 6 cylinder. Their system actually worked, and he confirmed it for me … plus, to double-check, he even came outside to look at it. I didn’t expect him to do that, so when I noticed O’Reilly went the extra mile while AutoZone didn’t … especially after I had to go outside several times to get my VIN and figure out the cylinder count … I really appreciated it. Oscar suggested checking it right away and explained to me why I most likely needed a new cap. He seemed very knowledgeable. Plus, the exact cap my auto shop said I needed was $55 cheaper in O’Reilly .
Oscar was great … don’t waste your time or money at AutoZone in Hickory Hills... Go to O’Reilly!
4 months ago
I have been a long time customer and i have to say the service is so much better now. The employees., including the new Manager are very nice and very helpful. They are very knowledgeable about your needs and the prices are great. Great service,thank you all.
5 months ago
(Translated by Google) They always do not fail to be helpful and willing to help.
(Original)
No fallan siempre servicial y dispuesto a ayudar.
6 months ago
They helped me get the right wipers & cabin filter. Also the guy put on the wipers for me.
6 months ago
Stopped to get my van get diagnosed during these frigid temperatures to find out Mohammed offered himself to go out and complete the scanning.... mind you that it was close to closing. Printed diagnose paperwork and explained what I needed to do. Then asked for oil, he walked with me and helped me pick the type of oil I needed. NOT only that, went out checked oil and filled it!!!! Frigid temperature and close to closing.... if this is service then I don't know what is! Thank you so much for your help, you just don't know how much I appreciate it!
Recently have been dealing with Oscar and Gustavo - great employees always with a smile and willing to help you! Again, this will be my favorite auto part store!!!!
6 months ago
Gracing is awesom!!!! She was very helpful and knowledgeable about selecting the right parts the right price. I have had some people who tell me the wrong parts and I get home with the car halfway stripped down and sure enough wrong Parts not with her she is awesome and the staff is very knowledgeable and helpful. I like this O'Reilly's the best out of all the ones that I go to. Westaff like her I will definitely go back
7 months ago
Oscar went above and beyond to help me
7 months ago
Needed help with ex wifes dead battery. Victor diagnosed electrical system. Alerted us to bad altenator. Noted battery was bought there and still under warranty. Saved her $200. I will shop there instead of the auto zone across the street from now on.