4 months ago
Young fellas are knowledgeable about an item the state of WA no longer allows, but Oreillys advertises it on their window.
6 months ago
Went in to get my check engine code read and worked with a nice woman named cat not only gave me the codes but made sure I knew what the codes were for and what was the next best step with my knowledge and what they could provide!
6 months ago
Always come to this location specifically because I know they will do everything and more to take care of me and all my needs!
6 months ago
Robert was fantastic. Probably the best service I have ever received at an auto parts store. He is the definition of what great customer service should look like and most likely won my service back the next time I need something. He helped me diagnose my battery problem, pick out a new battery and even installed it for me. Went above and beyond. You have yourself a special employee.
6 months ago
Great store and experience. I usually don’t have issues when I shop at Oreillys that’s why I shop here. Staff is friendly and helpful
6 months ago
I wanted to send a Appreciation to [Robert]
from the #3721 O'Reilly Store in Renton.
Robert to me showed exceptional customer service skills, when I came into your store on April 3rd 2025 needing a bulb for my headlight, passenger side. I wasn't sure if it was the high or low beam.
He escorted me outside & he checked it for
me, it was the low beam.
I purchased the bulb & was able to do a price match for a better price ($17.59).
Robert proceeded to go back to my vehicle & install the bulb in for me, and made sure it was working properly.
Robert kindness & professionalism went over and above. While under the hood of my vehicle, I noticed there was no cap where you would put oil in my car.
I had no idea WHY was it gone seeing I had not changed the oil in the vehicle as yet.
I asked in his opinion/ expertise should there be a cap & he said yes definitely.
He did not see any oil residue up or around my engine area thank goodness.
We went back inside & he looked up that particular oil cap, unfortunately you did not have it in stock, he said he could order it.
I didn't want to drive any further without one, and expressed, I would stop at another store closer to my home in Kent.
I am so Thankful for Robert for his Above & Beyond Customer Service, checking & installing my light bulb and giving me sound advice to get a oil cap ASAP.
Thank you again Robery, your kindness & professionalism should be recognized and valued at O'Reilly's Auto Parts store.
Miss Kadeardra
Satisfied customer
7 months ago
Great store
8 months ago
Wow this Store and their Employees really go above and beyond to make their customers happy.
You are always Greeted when you walk in and offered assistance. They offer support and suggestions that I believe are Truthful and in the Best interest of the customer.
Their Friendliness just makes every visit there a Good experience.
And their Rewards really save sone money .
They Care about ya ! And want you to be satisfied !
9 months ago
I received exceptional customer service at O'Reilly Auto Parts, located at 4350 NE 4th St A. The manager, Robert, went above and beyond to ensure I had everything I needed. After ringing up my purchases, he surprised me by offering to help put the antifreeze in my car, which I honestly didn't expect, as I thought that kind of service was a thing of the past.
Once at the car, Robert checked my antifreeze levels and told me I didn’t really need any. However, while checking some other things, he noticed that my brake fluid was low. He quickly switched out my antifreeze for the brake fluid and then went back to my car to top it off.
I really appreciated Robert's attention to detail and the extra care he took to ensure I was making the right purchase. His willingness to help, even with tasks beyond what’s expected, truly shows his dedication to customer satisfaction. It’s rare to find such outstanding service in today's world. Thank you, Robert, for going above and beyond!
9 months ago
Robert is the best.. he went above and beyond to help me. he was very knowledgeable and knew what he was doing. Thank you so MUCH!!!