3 days ago
Amazing!
We were at Applebee's on Sunday with a dead battery! Called O'Reilly and talked to Casey. He confirmed he had a battery, then asked if we needed a jump and I said yes, he said he'd be there in a minute I said are you kidding? Nope in less than 5 minutes he was at our car! He got us jumped and we followed him back to the store. My husband went in with him, I didn't want to shut the car off, next thing I know he's removing the old battery and installing the new one.
Casey was so amazing. He was kind, caring, professional and more. I am so grateful for him and O'Reilly for providing fantastic service.
8 days ago
I had excellent service yesterday thanks to Maryann. She made sure to to have my items ready to go and pickup was a breeze!
1 month ago
They help make sure you get the right part.
2 months ago
(Translated by Google) They have everything you need
(Original)
Tienen todo lo que necesitas
5 months ago
Manager Tony & staff went ABOVE & BEYOND!!
Battery died, right before a family trip and came in and staff took care of everything, even helped with installation!!
Highly recommend this location!!
5 months ago
This is oddball, but goes to show why this location deserves 5-stars.....
I came in on a Sunday afternoon, not with a car part need, but having been all over town trying to find a specific set of sealed bearings for a pool pump motor -- it was a bit of an emergency need.
I had the old bearings with me, explained my situation, and the employee not only listened, but jumped into action to help. We had the manufacturer's part number for the bearing (which was a decade+ old). I knew it was in one of your competitor's databases, but that they were a week+ for delivery. He cross referenced the competitor's part number, found the O'Reilly part #, went digging in the back, and found the pair I needed. He gave me ample time to compare the new part to the original to ensure it was the same size. He was very patient with my odd request, and so eager to help.
I forgot the catch the employee's name, but kudos - amazing work sir! You saved my skin the Sunday before Mother's Day so that our pool had a week to circulate and warm up so momma bear could use the pool on her big day.
Replacement bearings - $10ea
vs
Fully replacing the motor - $500+
Amazing!
Contributing to an extra special Mother's Day - Priceless.
Thanks guys, keep up the amazing service!
Ha! The only thing I wish I had thought of -- I didn't think to ask, and I'll be forever curious what vehicle-related purpose the bearings I purchased were intended for. Maybe I'll never know, but I *do* know they are amazing and quiet in my pool pump.
7 months ago
Great
7 months ago
Tony was great, very knowledgeable and willing to help
7 months ago
We went in to use their diagnostic tool and the girl we talked to was very nice, and friendly. I ended up buying a few things I needed. This place has a huge selection.
9 months ago
O'Reilly Cottage Grove is my to-go-to place for auto parts!! Aiyana went above and beyond during this cold MN night to get a new battery for my Acura so I could make it to work tomorrow. A++++/ 5 star review