11 days ago
This might be lengthy, but when I get above and beyond service I'll take the time to post, which I rarely do.
On 08/12/2026, I went to purchase wiper blades on Amazon for my wife's 2022 Mercedes GLE 350. After I paid, I went to the details and wasn't sure if the blades I bought would fit. If they didn't, I would have to go through the return process, which I don't have the time for, so I canceled the order and went straight to O'Reilly Auto Parts.
Mike, the assistant manager, was quick to look up the blades and sold me the right ones the first time. O'Reilly's price was very competitive, but I noticed a sign for a free diagnostic. I thought, "Free?" For the last few months, the engine icon on my 2022 Ford F-250 Super Duty would flash along with the wrench icon saying I need an oil change, which I didn't—the sticker on my window showed I still have 4,000 miles left before service is due. I was actually in the process of making an appointment at a garage for service, wondering how much it was going to cost.
Mike hooked up the diagnostic tool while I was also mentioning some issues with the battery. When he popped the hood, his keen eye noticed that both batteries were leaking. Mike then had Justin come out to handle the installation. We ran into one problem: the battery installation cart did not have a 10mm deep socket. Justin actually went to his personal vehicle, pulled it up beside my truck, and used the proper socket from his own toolbox. After about 15 minutes, he had cleaned all the corrosion and properly used dielectric grease for the terminals.
I am so impressed that Justin went to that extra effort. I am sold on O'Reilly and will never go to another auto parts store again!
15 days ago
The guys in there are great. All three of them helped me out with my situation end up messing up, changing my own battery. The guys helped me with the situation really quick found out the fuse was blown. Got me a new fuse. Help me install the battery check the battery. Replace the old fuse with a new fuse. Got my car running right there in the parking lot really good guys know what they’re doing. I appreciate them.
1 month ago
Mickey was super helpful today at the counter! Took his time to help me locate the exact parts I needed from the shop. Was going to buy these parts elsewhere but he found them all for me in store. Thank you!
2 months ago
Our alternator went out while on vacation Justin and Christopher were very helpful and kind in getting us the parts needed and lending us the tools required to fix our vehicle
Store # 4344
2401 SW College rd Ocala, Florida 34471
2 months ago
I came for a better and alternator check. Tge Associate was very kind, professionally, courteous and friendly. Answer all my questions. Will come here again
2 months ago
Kristopher and Logan were very huge helps polite friendly very knowledgeable had a great experience at this location
2 months ago
My girlfriend and I recently went in to the Ocala store and were helped by the store manager Kristopher and Justin with replacing a battery and adding coolant/ a new air filter for my girlfriend’s car. Kristopher and Justin were a huge help with the process and gave us a lot of peace of mind and useful information related to our car issues. Can’t recommend them or the store enough!!
2 months ago
Kristopher was extremely knowledgeable and helpful. If you have any issues, I highly recommend this store. You can tell they truly care about their customers, and Justin had amazing customer service.
5 months ago
Larry was an absolute life saver today! My vehicle wasn't starting in the same plaza as O'Reilly's. We were able to borrow a battery charger directly from the store and get the car started. We brought the vehicle over, Larry checked the battery, found it was the problem, and installed the new battery all while being extremely pleasant. He was able to make a really awful experience into a breeze. O'Reilly's on Silver Springs has such great customer service!!
5 months ago
I rarely leave ratings unless it is extremely worth it to me. I had the pleasure of meeting Chris the store manager at this specific location who was super helpful and more than happy to help me. I am a woman clueless when it comes to cars and it's always hopeful when there's someone genuinely willing and wanting to help you without wanting anything back in return. As small as it may be, the light that Chris helped me to replace was extremely big. I'm often driving back and forth with my precious cargo, which is my kiddos and that's turning light signal not working almost caused me too get in an accident. Now that is fixed, no more Road worries for me.