10 days ago
Larry was an absolute life saver today! My vehicle wasn't starting in the same plaza as O'Reilly's. We were able to borrow a battery charger directly from the store and get the car started. We brought the vehicle over, Larry checked the battery, found it was the problem, and installed the new battery all while being extremely pleasant. He was able to make a really awful experience into a breeze. O'Reilly's on Silver Springs has such great customer service!!
10 days ago
I rarely leave ratings unless it is extremely worth it to me. I had the pleasure of meeting Chris the store manager at this specific location who was super helpful and more than happy to help me. I am a woman clueless when it comes to cars and it's always hopeful when there's someone genuinely willing and wanting to help you without wanting anything back in return. As small as it may be, the light that Chris helped me to replace was extremely big. I'm often driving back and forth with my precious cargo, which is my kiddos and that's turning light signal not working almost caused me too get in an accident. Now that is fixed, no more Road worries for me.
2 months ago
Not bad
4 months ago
I came in knowing I needed break pads and knew nothing else. Mike was very sweet, patient, and helpful. You know what they say, “the only thing worse than a man is a man named Mike” but after this experience I think we should change the expression to “the only thing worse than a man is a man named Mike unless it’s Mike at the Orileys on college road, he’s the goat.”
4 months ago
Today I stopped in because my engine coolant low, light came one. I asked Ashley if it was possible for her to show me how to open the hood of my car and point out where the coolant went.
Ashley was wonderful! She was patient and explained to me my coolant was low, not out, and that it was still under pressure so it couldn't be opened. Better to wait until it was completely cool - like in the morning, then add the coolant.
This happened at the O'Reilly's Auto Parts at 2401 SW College Rd in Ocala. I hope that O'Reilly's reads this and knows what a wonderful employee Ashley is! Great customer service is a rarity these days, but great customer service is very much alive and well at O'Reilly's!!
4 months ago
Great service always
5 months ago
Robin is Super cute and helpful . Addresses concerns and gets R done. Ashley and James makes sure you're visit to there store is 5 ⭐.
6 months ago
The employees here were so helpful. My car started jumping on the highway during a horrible rain storm. I was able to get to o’reilly and they read the code on the card computer and told me it needed a new thermostat. They sold my bf and I the part and recommended we have a mechanic fix it because doing it ourselves could blow the engine. James the assistant manager and Mike made us feel so much better about our trip. Seriously these guys are amazing and I’m so grateful that we stopped here.
6 months ago
Very helpful,honest, knows her stuff
6 months ago
Larry and James went above and beyond for me. My vehicle had a bad battery, apparently it takes 2 batteries which I did not know, they assisted with testing everything, all questions I had and were extremely kind and courteous.They took the time to listen to me, address my issues, and I was back on the road. I would recommend any friends / family to go to them. My only frustration is that my car still needed to be reprogrammed, however I find this to be an O'Reillys issue not the employees - they can only do what they are limited to. I took it to the dealer who programmed the battery relearn - My star I removed (5 instead of 4)was due to the frustration that many places carry the battery relearn equipment and O'Reilly's does not - I went to another O'reillys who informed me that in the past they carried these. With all of that said - you can tell Larry and James are committed to helping customers have a positive experience and they are knowledgeable they cannot be blamed for O'Reilly's issue. If I ever have another car issue (hopefully not) I would return.
Thank you Larry and James!