1 month ago
Excellent service! My battery was bad and I had just replaced it in April. They tested it and replaced it immediately. And tested the starter along with the alternator. Service and appreciate these guys! Boom!
2 months ago
I am writing to express my deepest appreciation and admiration for two of your employees, Evan (614570) and Alex (686300), whose actions went far beyond the call of duty and deserve the highest recognition.
I serve as the Camp Ranger for the Boy Scouts of America in Hall County, where I oversee Scoutland. On Sunday, September 14, 2025, I was returning from a science trip with a troop of Scouts when disaster struck: our 2003 Toyota Sequoia’s alternator failed and destroyed the battery, leaving us stranded in the parking lot of your Store #4460 in Kennesaw, Georgia.
Now, as a former AutoZone store and commercial manager, I know firsthand how inconvenient these situations can be for parts store staff. Customers coming in and out repeatedly during a crisis can strain even the most patient employee. Too often, frustration shows through.
But not with Evan and Alex. These two young men exemplified the absolute best in professionalism, composure, and customer service. They greeted my situation with empathy, guided me with patience, and worked alongside me to ensure I had what I needed to repair the vehicle and—most importantly—get my Scouts home safely.
Their calm leadership in a stressful moment, their willingness to assist without hesitation, and their unwavering courtesy reflect qualities that are all too rare today. They turned what could have been a nightmare into a story of teamwork and success. Quite frankly, if I had employees like Evan and Alex when I was managing stores, I would have considered myself truly fortunate. They are not just assets to your team—they are the kind of employees who elevate your entire company’s reputation.
I cannot thank them enough, and I strongly encourage O’Reilly Auto Parts to recognize their extraordinary service. These are the kind of individuals who make a lasting impression on customers and build loyalty for life.
2 months ago
Dawn was very knowledgeable and went above and beyond to help me with my Toyota van. Much appreciated.
2 months ago
Cannot say better praise about this store but most importantly Dawn! Dawn is the epitome of hospitality and knowledge. I was having such a rough day my car blew a belt and was a smoke show and luckily I made it here. Where Dawn helped me get the belt I needed And find a mobile mechanic that was a lifesaver to me. What a wonderful person and I’m forever thankful I stopped at this store.
4 months ago
Hello, my name is kendall and i just recently moved to the area for college. My brake light went out the other night and it had me super worried. I called a few auto parts stores and not one of them seemed to want to help me that was until this morning. I decided to just call the closest auto parts store and was pleasantly surprised by the kindness and helpfulness of your employee kelly. He told me what was in stock how much it would cost me and when i expressed concerns about installing it myself he responded with nothing but kindness and amazing customer support. Kelly informed me that it would be no problem for him to install the brake light for me all i had to do was come in. I did just that. Kelly changed my brake light in under 10 minutes was super friendly, funny, informative, and helpful. As a young women who has a lot of fears when it comes to auto repairs you hired the perfect guy for the job. THANK YOU SO MUCH KELLY. my worries are eased and I know with the helpful tips he gave me i’ll be that much safer on the road. This location is doing a great job and you will have a loyal customer as long as i am near by
4 months ago
Always get great customer service here. Reasonable prices and they are willing to assist when they can.
5 months ago
This guys are really helpful!
5 months ago
Helped me out a lot with my wheel hub.
6 months ago
Dawn was super helpful and knowledgeable. Highly recommend this location!
7 months ago
Always a pleasure. Great service