5 days ago
I’m not normally one to post reviews online, but I just had to share my experience. Long story short my check engine light came on and my car started sputtering on 285 West. I took the back roads to O’Reilly’s since I couldn’t get my car to use much get up and go. At this moment I’m very nervous about how my wallet is going to fare so I am quite visibly shaking (it’s just what happens when I’m very stressed). I walk into the store and am greeted by service members and a friendly man named Walt assists me. I tell him I need an engine diagnostic and already warn him I’m nervous because at this point I’m experiencing full body tremors. He assures me it’ll be alright and said his wife is the same way. He performs the test and begins to ask me questions to get my mind off of the whole situation, such as what I do for work and such. He didn’t have to try to talk me down but he did anyways. Walt, if you ever read this - please know that you made my day! And know that whatever they’re paying you now that you deserve way more. Thank you for your kindness in a stressful situation!
22 days ago
Andrew was the person who assisted me. I was down bad.....and needed a new battery and windshield wipers. First off, he was courteous. Second, he was super knowledgeable. But best...he wanted to help me. When I explained my situation he found the best price for my battery. And even better, he found the right windshield wipers for my car.....ON CLEAREANCE. This is my neighborhood auto parts store and I have consistently had excellent service. But I wanted to shout out Andrew, because this was the best!
23 days ago
Andrew the store employee I GIVE THIS MANN 100% THEN SOME !!!!! look came for a bulb change needed a tool' this guy helped me before I even came to the store. I called in he picked up told me to come in' when I get here I need the works haha haha
This mann held down the store and was able to help me change my bulbs. I BOUGHT LED BULBS JUS CAUSE OF HIS HELP!! THIS MAN HELPED ME AND RAN THE STORE' HE HAD A CO WORKER IN THERE RUNNING THE SHOW TOO!!! HERE BY QT OGF ROSWELL!!!! I'M DEF BE BACK' OOOH AND GOT A REBATE 15 DOLLARS OFF !!!!!!! 💸 💵 💲 GUUD LOOK ANDEW !!!
1 month ago
Great service here and Josh in particular was extremely helpful. Very kind over the phone and went above and beyond in his service. Highly recommend!
1 month ago
The manager was a really great help today helping us put in new windshield wipers. Very patient, attentive, and kind
1 month ago
Hands down best O'Reillys I've ever visited. Not only are they always highly informative and helpful. This particular time, I have to givr Andrew his flowers because he was beyond patient with me, answered all of my questions, and sent me on my way with no worries at all. He was so kind and helpful, 1000/10 service and knowledge!
1 month ago
changed my battery and windshield wiper
1 month ago
I felt compelled to write this review today because I had one of the most pleasant customer service experiences I’ve had in a long time, and it deserves to be acknowledged. My car battery died this morning, so I called this O’Reilly’s location for a quote on a replacement. Jovan answered the phone and was incredibly friendly, professional, and made me feel like a valued customer from the start.
Not only did he find me a great price on a new battery, he installed it for me as well. His kindness, patience, and positive attitude are rare in today’s world, and he absolutely deserves recognition for delivering truly world‑class customer service. Thank you for a job well done. You made me a very happy repeat customer, and I’ll definitely be back.
P.S. A suggestion for O’Reilly’s: you really should implement a rewards and recognition program. When I passed my compliment along to the manager on duty, he mentioned that nothing is done for employees who receive positive feedback. That’s disappointing. If customers take the time to share praise for an outstanding employee, that employee should at least receive a small reward — a gift card, recognition, something. Jovan earned it.
1 month ago
Jovan and Andrew were such a big help to me. They explained what my car needed very thoroughly. Will definitely be back!
1 month ago
AMAZING CUSTOMER SERVICE FROM NOAH🌟🌟🌟🌟🌟What a wonderful beautiful young man with gifts!! Fly high🦾💜🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥I can’t thank you enough!!!
Not sure why I can’t make another review! But I wanted to shoutout NICK TODAY 2/1/26!! Thank you for walking me through to get the items I need!! He put my oil and coolant in for me!! THANK YOU NICK!! 🌟🌟🌟🌟🌟