3 days ago
I have to brag about the Roebuck store and employee Damaris (hope I am spelling correctly). Had my low beam headlight go out on me few days ago in Trussville, went to AutoZone in Trussville, gave VIN everything on car they sold me the wrong part - I told him I didn't think it was correct but I couldn't get the cap off to make sure - asked him if he could help me get cap off - he wouldn't - store was empty - when I walked only him talking to female employee, told Nope I can't help - told him didn't want him to do the bulb that I have M.S. & I am disabled - I didn't have enough strength in hands & cap was just too tight, I needed a man's grin - CAN'T, not I am sorry Ma'am but ... just CAN'T. Had to drive through Trussville for 3 days until I could get to O'Reilly's. Walked in showed her what AutoZone sold but .... she walked out, stuck her hand down there, got to work on getting bulb out, we went back in bought what I needed, She handled putting it in, making sure everything was good, this wasn't a quick fix, whoever did the bulb last time put it in wrong, she had to fight, another customer came up & needed her too, she politely told him give me a second & he even stayed to make sure the low beam came on. I appreciate her useful help SO MUCH - I have spent last 3 days making sure I got home before dark - And AutoZone guy only needed to help me turn the cap!! Go to O'Reilly's - NEVER AutoZone!!! I went straight to Roebuck AutoZone - returned wrong light & spoke to Manager and Filed a Complaint about Trussville AutoZone. I understand that employees can't work on cars at AutoZone or can't help with a light bulb - I didn't want him to do anything but help loosen the cap - I would of done all the rest!!! But wanting "to chat" with female employee in an empty store - not even talk to me politely or anything just NOPE or CAN'T. Any futures issues I will leave Trussville and drive to O'Reilly's from now on!!! Let me also added Damaris was respectful, understanding, showed EXCELLENT Customer Service!! That store has always been like that - and price was cheaper than AutoZone!!!
1 month ago
Good customer service
5 months ago
I was in dire need of an oil change and needed to get it done next door at the Honda dealership. After completion , my check engine indicator appeared . Circling back to the last known service location ( Honda ) I was told that it wasn’t a problem on their end.
I asked if I could get a diagnosis and they said it would be $200, just to see what was wrong .
If I would’ve been naive , I would have paid that. Luckily the kind workers at O’Reily next door assisted me and were more than willing to assist . Thank you , made my weekend better and saved me a bill.
6 months ago
The woman who helped me went above and beyond! Great customer service and clean store.
6 months ago
I like how the store is clean and they have excellent customer service! I wish more O'Reilly was like this one!
6 months ago
I called and spoke with Coby and he was very polite. Came to the store and he was pleasant and took the time to discuss what was best for my needs. Thank Coby
7 months ago
Great helpful staff at this location
8 months ago
What a nice group of people! Courteous, attentive, friendly. Nice clean, well-stocked store, obviously these folks enjoy what they do. Was in and out in 15 minutes (new battery). I was a retail manager most of my life, and regardless the product, this is a dream team and store. It's a lot of plates in the air to keep things running smoothly in a retail environment. Hats off to this team.
8 months ago
I stopped at O’Reilly store 1639 yesterday on my way back to North Carolina when a dashboard light came on. Coby, the store manager, did a scan and put some Cataclean in my gas tank. He explained the situation and assured me that I would make it back okay. He was right! I made it home just fine, Coby—thank you. The employees at store 1639 are knowledgeable, professional, efficient, kind and patient. Another employee, Tobias, was busy helping two other people with their cars, and it was clear that Coby and Tobias made a great team. I am grateful I stopped there on my way home. Thank you!
9 months ago
Omg the man name Seth was so nice and friendly with great customer service. I will give him a 10 out 10