14 days ago
Jon was really kind and helpful!! I was having issues with my car and was not sure why the check engine light was on. Jon ran the codes for my car and guided me in the right direction in what the issue might be, as well as printed out a sheet to bring to my mechanic! Ill be back to buy my car needs from this auto part store, hopefully Jon will be there to help me out more!
17 days ago
I had to replace a headlight and went to this location. I asked them if they could check the working headlight to match the brand and brightness. At first, an older gentleman, Jon, was helping me. He came out to my car and removed the headlights and spent a LONG TIME trying to put them back together. Eventually a younger gentleman, Ryan, came out to assist. He got everything put back together for me and I was on my way. I was there for over an hour. Then when driving I noticed the headlight wasnt aimed correctly and was pointed straight at the ground. My husband took the bulb out and it was smoking. We immediately went back to the same location. In case you didnt know, you should never touch the bulb part of the headlight due to the oils on your fingers, it can cause the bulb to explode. When Jon was originally helping me he had his fingers all over it. Ryan looked at it and confirmed this is what caused the smoking and very kindly replaced it for us. Again. But the light was still facing down. Jon had yanked the bulb out too hard and bent the prongs. A $500 fix. Ryan spent another hour trying to fix that, and finally got us back in shape. Ryan was amazing and did a great job not only defusing our frustrations but also keeping us content with good company. He remained calm throughout the entire situation which i comend him for because he was put in a really crappy position. He was such a sweetheart and was super knowledgeable. He even offered us drinks since we were there so long. This 5 star review is credit to Ryan because had he not been there I would be writing a different review after tonight.
1 month ago
I love these guys their always friendly on the ball and can get my part in quickly if they do not already have what I need..I could hang out here for hours
1 month ago
I am giving 5 stars to Jon, such a sweetheart, kind, generous and full of joy. The other 2 employees absolutely useless!! I came into the store and was greeted by Jon and he never left his post!! Ryan and the female with the boot, should be absolutely ashamed ZERO customer service!!!! Jon OUTSHINES you both. Periodt. May God bless you Jon🙏🏾, thank you for your service and helping me get the right battery for the job. Thank you!!
2 months ago
It is so rare to see "Professionalism" these days but Jon, Ryan and Ben went Above & Beyond when it came to Service and Professionalism. These guys treat ya like Family and they truly care about their Customers. 5 Stars!
3 months ago
Ben was very helpful and I will be using O’Reillys for my parts in the future due to the great customer service
3 months ago
I talked to the manager Ben, he is absolutely phenomenal!! Not only was Ben's customer service the best I've ever had at any auto parts store, he was very educated in his craft! He knew the products along with any side effects that may come from that product. Ben was very nice, very knowledgeable and gave me the piece of mind to only go to that store location for our company needs and wants! Thank you Ben if you read this! Hands down the cleanest auto parts store I've been too as well. He should definitely teach management skills to the filmore location! Ben also needs a pay raise! I don't get along well with other's, yet we hit it off immediately! Thank you for our service to this amazing country as well Ben!
4 months ago
I want to give a huge shoutout to Ryan at the O’Reilly Auto Parts on Centennial Boulevard in Colorado Springs.
I came in last night about ten minutes before closing, needing to exchange a bottle of BlueDevil radiator sealant for the head gasket sealant I actually needed. It was late, they were about to close, and I know that is exactly the kind of situation where a customer could easily be rushed out or told to come back another day.
Ryan did the opposite.
He handled the situation with patience, professionalism, and genuine customer care. I am not sure if he is a manager, but he carried himself like someone who understands that good service is what keeps customers coming back. I have spent thousands of dollars with O’Reilly over the years, and experiences like this are exactly why I keep choosing them over the competition.
Ryan really came through for me when I needed help, and I do not take that lightly. Not everyone would have taken the time or made the effort to help a customer right before closing, but he did. That kind of service deserves recognition.
O’Reilly should be proud to have Ryan on their team. He represents the company extremely well.
5 months ago
Ben was a great help! Went out of his way to help me out!
5 months ago
Great service with employees who are ready to help with needs.