14 days ago
I don’t normally leave reviews, but I felt like I should this time. I stopped in needing a spark plug because one of mine looked pretty rough. Violet was helping me and she told me I really ought to replace all of them instead of just the one. She explained that if one is worn out, the others probably aren’t too far behind, and it would save me trouble later. I appreciated that because she could have just sold me the one I asked for and sent me on my way.
I also have to say it was nice seeing a young lady who knows her stuff. You don’t see many women working behind the counter at auto parts stores, and she knew more than a lot of the men I’ve talked to over the years. She was patient, kind, and never talked down to me.
People are quick to complain these days, so I wanted to take a minute to say thank you. Violet made my visit easy, and I’ll be back because of the way she treated me.
14 days ago
I had a great experience with Violet at O’Reilly Auto Parts. She was professional, knowledgeable, and focused on helping every customer who walked through the door.
While I was there, I witnessed a gentleman flirting with her and asking for her phone number. What impressed me wasn’t just that she declined—it was how she handled it. She redirected the conversation back to helping the customer with genuine tact, grace, and professionalism, without embarrassing him or being rude. That’s a level of composure and customer service you don’t see every day.
Violet treated everyone with respect while staying focused on her job, and it left a lasting impression on me. O’Reilly is fortunate to have an employee who represents the company so well. She deserves recognition for her professionalism and excellent customer service.
14 days ago
While on a road trip over 24 hours from Virginia, our car's serpentine belt snapped on us near this store. We limped it into the parking lot and Devin helped us find the right belt we needed to get back running. With the tensioner being stubborn, he also went above and beyond to help us even after closing to get the belt on, and we were able to finish our trip and get back home afterward.
We'll be sure hard to forget our experience here, and I would recommend anybody come to this location. At the minimum, they know their stuff, but their customer service went well beyond our expectations.
P.S. Pls give Devin a raise, he deserves it after his commitment.
1 month ago
Violet and Devin were so personable and HELPFUL !
1 month ago
Devin was very helpful needed a battery check which turn into a replacement. He had us taken care of in 15 mins.
1 month ago
Staff was pretty freaking helpful, I only wish I asked their names so I could put em here
2 months ago
Andrew is a assistant manager there.And he makes it worth driving farther to get to this location.Absolutely great guy takes good care of you.Has all of his employees also doing the same
2 months ago
Friendly and knowledgeable local parts place. I have sorted out any number of issues here with assists from the staff and
info on things I wasn’t too knowledgeable about. And shout out to Devin who gets my vote for MVP. He helped me diagnose and troubleshoot some issues while I bought parts, which is never expected but always appreciated! He even did his best to help me get into my vehicle when I locked the keys in. Ended up calling roadside assistance but I appreciated the level of service and care. This O’Reilly’s location is the best!
2 months ago
I was in a bad spot and had one of my cars belts shred itself. I was conveniently next to this shop and I'm glad I was.
Andrew was genuinely the only reason I was able to drive home that night. He diagnosed the problem immediately, reccomended the part, then took the time out of his day to show me how to fix it. I couldn't be more thankful. As long as he's here, I'll be coming to this O'Reilly auto parts. Great people. Thanks Andrew!
5 months ago
Devin is the best, went above and beyond to diagnose my ford edge, and was just a dope dude to boot!