10 days ago
Excellent customer service from start to finish.
As a woman, I truly appreciate how respectful, patient, and helpful the staff is every time I visit.
They have helped me with my battery, wipers, oil, brake pads, brakes, and many other things for my vehicle.
If something is heavy, they carry it to your car, and if you don’t know how to install a part, they are always willing to help.
The best part is that they also speak Spanish, which makes customers feel even more comfortable and welcomed.
Everything I buy for myself and my family, I continue buying from this same store because of the trust and excellent service they provide.
You can truly tell they care about their customers and go above and beyond to help people.
Very grateful for their service throughout the years. Highly recommend this place to everyone!
Best store manager Grillo and the Best assistant manager Madianette !!!
1 month ago
I came here to replace a few lights on my 2015 Honda CRZ, I worked with one of the managers Carson first, they didn't have my done light replacement in stock so he ordered it with no issue,very friendly and knowledgeable. Fast Forward to picking up the order, Thomas was super cool and friendly as I walked in the store. He found the order no problem plus checked out a few other items I needed for the car. Excellent customer experience, please give these dudes a shout out! Maybe even lunch. I'll definitely be back to this location for any future car needs!
Sincerely Daniel P
1 month ago
Carson and Rodrigo were kind and helpful. Quick to install my new windshield wipers. 10/10 Store!!!
2 months ago
Very fast service
2 months ago
I had a really positive experience during my recent visit to O’Reilly Auto Parts. The customer service there truly stood out. As soon as I walked in, I was greeted by the store manager Grillo who was friendly, patient, and ready to help.
I wasn’t completely sure which part I needed, but the manager took the time to ask a few questions and looked everything up to make sure I got the correct item for my vehicle. He explained my options clearly and made sure I understood the difference between the parts.
What impressed me the most was their professionalism and willingness to go the extra mile to help. It made the whole experience smooth and stress-free.
Thank you to the staff for providing such excellent service. I’ll definitely be returning and recommending this store to friends and family.
2 months ago
I recently visited O’Reilly Auto Parts and wanted to share how impressed I was with the customer service. From the moment I walked in, the staff was friendly, professional, and ready to help.
The employee who assisted me madianette took the time to listen to what I needed and helped me find the right part quickly. They were very knowledgeable and explained everything clearly, which made the process easy and stress-free. It’s not every day you find people who genuinely care about helping customers the way they did.
Thanks to their patience and great attitude, I left the store confident that I had exactly what I needed. Experiences like this are the reason I will continue coming back to O’Reilly Auto Parts and recommending it to others.
Great job to the team for providing excellent customer service!
2 months ago
(Translated by Google) Excellent service! I had a problem with my car and they helped me with everything I needed. Madi helped me with everything I needed and gave me exceptional service. I highly recommend the O'Reilly on Merrill Rd. to everyone.
(Original)
Excelente servicio, tenía un problema con el carro y me ayudaron con todo lo que necesitaba. Madi Me ayudó con todo lo que necesitaba, y me dio un servicio excepcional. Se lo recomiendo a todo el mundo el O’Reilly de la Merrill Rd.
2 months ago
I had the BEST experience at O’Reilly’s! After two other stores told me they couldn’t help replace my headlight—and after I spent two frustrating hours trying myself—I walked in feeling defeated.
Grillo immediately stepped in and said, “I can help or I can get you someone who can.” He was friendly, confident, and incredibly knowledgeable. Within 15 minutes, my tricky headlight was assessed, purchased, and perfectly installed.
Absolutely outstanding customer service. Grillo saved the day, and O’Reilly’s has earned a customer for life!
3 months ago
best ever experience at the Merrill Rd location in Jacksonville! The employee went above and beyond to help me. Keep doing a great job
3 months ago
This store is the best in all Jacksonville. The staff is amazing and very helpful. The delivery is the best service we had at our shop. 100% best in town.