O'Reilly Auto Parts - Lynchburg Store #4026

Great atmosphere

A big thanks to the team at the Old Forest location, Even though they couldn't replace the battery in my daughters Volkswagen Jetta, they went the extra mile to make sure that the Volkswagen dealership knew she was coming and they are ready to code the battery and put it in her vehicle.

My wife was dead in the water needing a battery just about a minute from the store and I couldn’t get to her. I first called the other auto parts store next door and they couldn’t help us. I called O’Reilly’s and they were wonderful. Bri (unsure of spelling) answered the phone and was very friendly and helpful. She asked her manager if they could send someone, and she came back on the line to say Brandon was coming. After trying to start the vehicle with his battery pack, he went back to the store and got another one. Still no luck. So my wife told him the battery we wanted, and he went back to the store and I paid for it over the phone. Brandon immediately came back and had it installed in no time. This was truly above and beyond the call of duty, and I can’t thank Bri, Brandon, and their manager enough. Highly recommend!

I will start this out by saying, there are not enough stars on this thing that I could give "Ricky". To remember his name, I called him pretty Ricky, but we settled on Ricky Bobby, because no one is cooler than Ricky Bobby. On this recent snow day as the snow had just started, my battery was acting out. I had to jump it twice to move it. I hurried to Advance Auto directly beside O'Reillys. I went there because it is where I purchased the battery 3 and 1/2 half years ago. MY STATEMENT TO YOU IS IF THERE IS A PREFERENCE, PLEASE GO TO O'REILLY'S, DO NOT VISIT ADVANCE Auto on old forest road. I pulled up as it had just started snowing. The place was empty. I stood at the door for about 20 seconds before I went in because I didn't see anyone in there. On closer inspection, a male was sitting down doing something with his phone. I walk in and ask if they could test my battery. I did not want to be stuck with a vehicle with a bad battery during a snow storm. The guy in the store told me: "We don't go out in the wet." yes "We don't go out in the wet". It had just started snowing. I can appreciate that Advance auto keeps their people out of the "wet". Not rain, but wet. It is so many things he could have said. But that was his exact statement. After Advance Auto told me they could not go out in the wet, I went over to OReillys literally right next door. Ricky was so awesome, he noticed that I had got my battery previously from Advance auto and he advised me to go there and see if it was still under warranty. He said he did not want me to pay extra money if I didn't have too. He was just awesome. That was the beginning of his awesomeness. To shorten this story I ended up having to call AAA to jump my battery to move over to OReilly's. Ricky, could not change my battery in Advance auto's parking lot, so he stood out in the "wet" and jumped my battery. His first two didn't work after multiple tries. I was so defeated, I called AAA to get my car out of Advance Auto parking lot. I told Ricky to give up and waited on AAA. A few minutes later he came back and jumped my battery with another unit. I was able to drive next door and buy a new battery. Ricky put it in. Please, ask for Ricky. Pretty Ricky, or Ricky Bobby. Advance auto on Old Forest Road will not ever get another penny of my money. I could not believe what Ricky did for me that night, in the Advance Auto parking lot. You do not need to believe me. Ask Ricky Bobby about it. He should be promoted to General Manager or whatever the highest position is and get a job at Advance to show them true service. I will say this lastly. You realize what good customer service is when you actually need it. That is your car battery is dead in front of an auto parts store, its beginning to snow, and they say they can't go out in the "wet" . That is looser behavior on the highest level. I recommend OReilly's. Go say hello to Ricky. That guy is a hero to me. I would like to add, 30 more stars to OReilly's, and an extra planet for Ricky.

Great customer service they go out of their way to ensure that they give you as much attention for your vehicle as you need and as they can offer. Advice is also given in recommendations for mechanics Etc very helpful and knowledgeable

This is the hub store in this area and so it has the biggest selection and in stock items. Good service!

The young gentleman Robert went above and beyond helping me last minute with a dead battery. Of course it had to die before I went to work, but he was very quick, and very helpful with my emergency. I am so very happy to have such a store, with wonderful staff, so close to home.

Excellent service

Everyone working here is so kind and helpful! Going out of their way to even check my car to make sure I got the right stuff. This is definitely the place to go for competent and kind workers.

Received the best service today from the gentlemen Vincent & Tyler today after 5:30pm & came over here after going to auto zone & better prices & helped me so much with my battery thank y'all 😊 will be coming back to see y'all!!!