I will start this out by saying, there are not enough stars on this thing that I could give "Ricky". To remember his name, I called him pretty R
...icky, but we settled on Ricky Bobby, because no one is cooler than Ricky Bobby.
On this recent snow day as the snow had just started, my battery was acting out. I had to jump it twice to move it. I hurried to Advance Auto directly beside O'Reillys. I went there because it is where I purchased the battery 3 and 1/2 half years ago. MY STATEMENT TO YOU IS IF THERE IS A PREFERENCE, PLEASE GO TO O'REILLY'S, DO NOT VISIT ADVANCE Auto on old forest road.
I pulled up as it had just started snowing. The place was empty. I stood at the door for about 20 seconds before I went in because I didn't see anyone in there. On closer inspection, a male was sitting down doing something with his phone. I walk in and ask if they could test my battery. I did not want to be stuck with a vehicle with a bad battery during a snow storm. The guy in the store told me:
"We don't go out in the wet." yes "We don't go out in the wet". It had just started snowing.
I can appreciate that Advance auto keeps their people out of the "wet". Not rain, but wet. It is so many things he could have said. But that was his exact statement.
After Advance Auto told me they could not go out in the wet, I went over to OReillys literally right next door. Ricky was so awesome, he noticed that I had got my battery previously from Advance auto and he advised me to go there and see if it was still under warranty. He said he did not want me to pay extra money if I didn't have too. He was just awesome. That was the beginning of his awesomeness.
To shorten this story I ended up having to call AAA to jump my battery to move over to OReilly's. Ricky, could not change my battery in Advance auto's parking lot, so he stood out in the "wet" and jumped my battery. His first two didn't work after multiple tries. I was so defeated, I called AAA to get my car out of Advance Auto parking lot. I told Ricky to give up and waited on AAA. A few minutes later he came back and jumped my battery with another unit. I was able to drive next door and buy a new battery. Ricky put it in. Please, ask for Ricky. Pretty Ricky, or Ricky Bobby.
Advance auto on Old Forest Road will not ever get another penny of my money. I could not believe what Ricky did for me that night, in the Advance Auto parking lot.
You do not need to believe me. Ask Ricky Bobby about it. He should be promoted to General Manager or whatever the highest position is and get a job at Advance to show them true service.
I will say this lastly. You realize what good customer service is when you actually need it. That is your car battery is dead in front of an auto parts store, its beginning to snow, and they say they can't go out in the "wet" . That is looser behavior on the highest level.
I recommend OReilly's. Go say hello to Ricky. That guy is a hero to me.
I would like to add, 30 more stars to OReilly's, and an extra planet for Ricky. Read More