19 days ago
I had car startup issues on Sunday so I suspected it was the car battery. I also had a movie to see at the AMC Saratoga 14, so after the movie, I used Google maps to find nearest car battery check place which was this O'Reilly. It was a really short drive from the movie theater. (Like about 5 minutes away). I used them before in the past when they went by the name 'Kragens'. It was empty except for the young cheerful attendant named Dillon. He waited for his manager to get the portable battery tester. We then walked back to the parking lot and it took him about a minute to confirm that the battery was bad. So we went back inside and he helped me find the compatible replacement. He then went back outside and changed out the battery for me with no extra charge! It was actually tricky and it took him about 5 minutes due to a tricky bolt that was really stuck; but he had all the right tools on hand to work thru the situation. We had a pleasant conversation during this process. As a final check, he asked me to start up the car, which it did with the indicators on the dashboard lighting up appropriately. I thank him heartily as he made his way back into the store carrying the dead battery. I know that if I had to replace it on my own that it would have taken at least 15 to 20 minutes easily, so I appreciated this very much. So I definitely would recommend this store if you ever have to get a car battery changed.
1 month ago
Helpful staff
1 month ago
I came in yesterday for 1 tire. Ezgar was the one who helped me. He laid out all my options for me, he was knowledgeable and very nice. I hope he helps me the next time I come in too.
2 months ago
I didn't put on the gas cap tightly the last time I added gas, and sure enough the check engine light came on.
A shout out to Angel and his coworker. Angel scanned the code, confirmed it was a evap issue, cleared the code, gave me some good tips about gas caps and what to watch for in case it was not a gas cap issue, all within minutes of me arriving at the store and at no charge.
3 months ago
I used to have battery replacement at Autozone. I called two locations but none of them had staff to do installation until hours later. So I decided to give it a try at O’Reilly, which I had passed by a thousand times but never entered. Angel helped me with the purchase and installation. He was very professional and patient. He got the job done nice and fast. Amazing experience at O’Reilly. Thank you Angel.
4 months ago
Angel helped me with an auto part. I first went to Wheel Works and they told me I would have to make an appointment for a diagnostic test which is $237.00. At O’Reilly Auto Body Parts, Angel helped me immediately, charged NOTHING for the diagnostic check, immediately told me the problem, and showed me how to install the part. He was so kind and quick! The part was $130.00. Over $100.00 less than the diagnostic test at Wheel Works alone, and I didn’t have to wait! The guy at Wheel Works was very nice, and I certainly don’t blame him for what that company charges, I was just so pleased with O’Reilly Auto Parts, that I will always go there first even over the Nissan Dealership. The O’Reilly shop I went to is the one on Saratoga & Prospect in Saratoga, CA. After I installed the part, Angel did another diagnostic check, and said it all looks good, and if the light comes back on, come here again so I can recheck things. He literally rechecked it, and said if the one light is still on, then (he explained what the other issue probably was, but I can’t remember) I should come back, and he would get the part for that. He told me more than any mechanic, and I can’t believe how fast & easy it was, not to mention a great price! Thank you, Angel and O’Reilly for such amazing service!
7 months ago
I just had a very wonderful surprise as I went to buy new lightbulbs at O’Reillys. Angel was incredibly helpful and installed the bulbs for me and cleaned the glass so now I can drive much more safely. This was a total unexpected surprise because I was dreading installing these tiny lightbulbs myself. Made my day, week and month!!!
8 months ago
Good service and very fast.
8 months ago
Very friendly & helpful staff !
8 months ago
We have been a long time satisfied Customer. However, in very recent years we along with other people didn’t have a good customer service experience. Most of us are now older people so we can’t install lights or wipers as we are aging population. To my surprise the young lady who was waiting on us informed that she the manager & they are not obliged to install these parts. It was like “Take it or leave it.” This attitude was totally unacceptable. Even her tone was very impolite. We had never experienced such behavior at your Store.
My past experiences were very positive & uplifting to see the young people working hard to work for Building Retun Business.
Far a while we stopped doing business with O’Reilly Auto. I found out from other people that they had a similar experiences.
But recently I stopped to change the wipers. This time a young lady came to help me who was totally opposite of my previous experience. She was more than happy to help me with a smile. And her manager also came to give her hand. And before I came to the store a nice young man spoke to me on the phone who promised me for a great service which I definitely received. I think the young lady who helped me is Amanda.
I have already reminded my friend’s & families that
Good Days are Back @ O’Reilly!!!
Hope you do something with that unpleasant personality!!! She doesn’t belong there!!!