10 days ago
Store #124 - 6725 W 75th St, Overland Park, Kansas 66204
The young man named Danne (pretty positive that's his name) provided EXCEPTIONAL customer service to me on 3/4/2025. Our interaction first started on the phone when I called in to see if a part was available. He was extremely kind, cheerful, and helpful on the phone. He offered me all the options that were available, including others at nearby stores. He even included the price of each and offered to order parts if there were certain ones I wanted that weren't in stock.
By the time I got to his store, he had the part pulled and ready for me. Check out was a breeze. He helped me add my vehicles to my online garage account and offered several times to help with anything else I needed. It struck me how friendly he was, and how willing he was to be a problem solver instead of having the typical unhelpful "gen z stare."
I was thoroughly impressed.
I called him back for help with the part that same evening and he provided the same high quality customer service.
Never in my life have I went online and reviewed any kind of interaction with a company but this was worth it. Danne is a true asset to your company and will keep customers like me coming back in for all my auto part needs. Please strongly consider an award and a financial increase for Danne. They don't make them like him anymore!!
1 month ago
Danne helped me today. Professional under pressure and very helpful. Tested my battery and installed a new one with speed and accuracy. I will be back. There was a small rush of customers when he was manning the counter alone but he provided calm communication and customer service.
1 month ago
Danne was awesome to work with and so helpful! I needed help with a new battery, terminals, and windshield wipers. He was kind enough to ask me what my budget was and helped me install them. Thank you for hiring wonderful personnel who provide excellent customer service!
1/31/2026 - I continue to have wonderful service at this location! Anthony assisted with replacing my key fob battery and provided wonderful customer service!
1 month ago
Went to the 75th St OPKS store last week and got great counter and then install help for a set of headlight lamps for my vehicle from Dan (prob misspelled his name) but I recommend that place if you need help with parts and minor car service.
Thanks for the help!
Joe Mika
Kansas City, MO
1 month ago
Fantastic location to get the parts you need. Even though they did not have the part I needed, the guy's worked tirelessly on line and their phones to help locate the part I needed
They are the real deal, I would highly recommend this location as these men are second to know one! Great job guy's ♥️💯
1 month ago
Danne did an excellent job helping me with a warranty and then completed a thorough replacement!
1 month ago
Went to an AutoZone they said they couldn’t put my headlight in went to O’Reilly’s Danne Did it within two minutes Excellent customer service And I’m definitely coming back To O’Reillys
2 months ago
Stopped by for a quick part and ended up getting way better service than expected. Danne walked me through my options and helped me choose the best one for my budget.
2 months ago
I had purchased Bosch wiper blade here and had tried to install them over the next three weeks to no avail. Just wanting advice and not a refund I went back to the store. Dre, the manager, went right to it and opened other brand new packages to help fix the problem. Even though it was extremely frustrating and bind boggling, Dre just stuck with it. His patients was admirable and I just really appreciated it! Thank you Dre!
2 months ago
Forget the name of the person who helped me, Andrew or Anthony I believe, but he was great and went above and beyond in the removal and replacement of my battery, something they do for free at this location. Great service, and excellent eye for detail. Even clean things up inside my engine compartment.