O'Reilly Auto Parts - Bellmead Tienda #1942

I'm out of town and was just passing through. I pulled up at 9:30pm thinking it was a fuse that my headlight were not turning on. Caleb from O'Reilly's came out helped me check the fuses just to confirm. All fuses were working properly and not blown. It was the bulbs themselves. Told him about my brake light not turning on as well. It was time for them to close and instead of Caleb ignoring me because it closes at 10:00. He closed the store and after came out helped me check my tail light, let me use his own personal tools and got me on my way. He stayed untill all my lights were working an it was 11:15pm. No one does this. Caleb went above and beyond his duty. I want to recognize the dedication and attention on this young man that got us on the road as we were headed for San Antonio. Caleb has a great attitude and work ethic. I would give him a raise or promotion.

Employees name Chris and Cabel are doing great helpful and installed new battery for us. 👍🏻👍🏻👍🏻👍🏻 excellent service customer

I recently left another Google review for an O'Reilly Auto Parts store up in Dallas. It was very positive, based mostly on my experience with their employee, Paul, who was a knowledgeable and engaged employee who went out of his way to be helpful, but was also an exceptional human being on a personal level. I wrote that it is possible to get a sense of the ownership of a company (even a publicly-traded corporation) by observing the behavior of employees. So, my opinion of the O'Reilly corporation was definitely positive. I replaced my fan belt and continued on my trip but got no further than Waco when my RV began overheating again. It turned out that my water pump needed to be replaced. So, I got to the nearest O'Reilly Auto Parts. Relacing my water pump turned into an expensive days-long ordeal that would have been much much more unpleasant than it was if it weren't for Nicole and the employees of this O'Reilly in Waco. Paul up in Dallas wasn't a fluke. The Waco location employees were just as exceptional as Paul and his co-workers were. Again, it was on a professional, but also on a personal, level. To me, it speaks volumes that two different O'Reilly stores in a row achieved a level of customer service that is rare in the retail industry overall. So, applause for you guys. Thank you. OK, but now I have one negative thing to say. Employees at auto parts stores everywhere in the country are a good resource for finding local mechanics. They deal with these same guys every day. They get customer feedback in real time. So, they are in a position to help our system reward honest, competent mechanics by referring customers to them. As a customer, I appreciate this resource. And it has always worked out well for me using that resource. The sole exception was here in Waco. Several employees at the Waco O'Reilly made recommendations. Initially, I chose a mechanic who quoted $400 to do the job, but our schedules didn't line up. I ended up hiring a local mechanic named B-Dot, short for Brent Dotson, who was recommended by O'Reilly employee, Allen. Brent said he could replace my water pump (and thermostat) for $300. Now, replacing the water pump in a 1984 Winnebago is a tough, complicated job that requires a lot of work because, essentially, a 1984 Winnebago is a Chevrolet 454 big block engine on wheels with a house built around it. To get to the water pump, you almost have to tear down the house. Deep into the project, in recognition of how much work it was, I told Brent I raised the pay for the job to $400, which is what I paid him when he finished. There was still a little coolant coming out, but he said it was from overfill coming out of the weep hole and that it would stop when it had run awhile. Well, that leak only got worse. The water pump was not installed flush to the block of the engine. Brent said he would come take a look at it, but didn't show up. Now, technically, Brent should return all my money since he hadn't fixed the problem as agreed, but, it seemed to me that he had made an honest attempt, so I sent him a message asking for $200 back. Then he just stopped responding to messages and calls. I'm left with a water pump that still doesn't work and I'm out $400. And how unprofessional is it to not respond to messages? I wish I hadn't taken Allen's recommendation because I feel cheated. UPDATE Well, since I posted the review above, I've ended up having to tear everything back out that Brent Dotson did and just do it myself. As I am NOT a mechanic, that particular process was a long one. Ultimately, however, I was successful. I could not have done it without Allen and the other employees at O'Reilly's, but especially Allen. He would explain something and I would say, ok, explain it like I'm 5. So he would explain it again, this time like I was 5 and I would say, ok, let's try 4. Brent Dotson, on the other hand, responded to the review above by sending me a text denying everything. He refused to return any of my money, and he demanded I take down the review. "I'm not going to ask again," he threatened.

its nice , helpful and nice people.

Like this store friendly workers ready to help you with what ever you may need

Thank God for Alan/Allen. Solved my mystery with diagnostic check and explained reading in layman's terms. You are the best!

There's a young man named Justin who works at the bellmead location. Never in my entire life have I ever had the customer service he has provided to me,this past week. I've visited 3 days this past week.He went above, beyond,and out of his way to assist me,help show me how to do the job my cars needed done. This young man needs to be awarded in a way that lets him know he's appreciated for how he treats the customers. I hope he makes good hourly pay, because he deserves it, and a raise added to that. I'll keep going back as long as he is working.