3 days ago
Exceptional Customer Service – Isaias
I would like to take a moment to recognize Isaias at the O’Reilly Auto Parts location on Zaragoza for providing truly exceptional customer service.
After a very long day at work, I discovered that my truck would not start. Thankfully, I was eventually able to get it running and immediately drove to O’Reilly’s. When I arrived, Isaias assisted me without hesitation. He performed a battery test and explained that my battery needed to be replaced.
I asked if he was able to replace it for me, and without hesitation, he simply said, “Yes, I can do that for you.” He proceeded to replace the battery with professionalism, efficiency, and an incredibly positive attitude.
What stood out to me most was not only that he helped me, but how he helped me. Isaias was courteous, knowledgeable, professional, and genuinely happy to assist. He went above and beyond what I expected and made what could have been a very stressful end to a long day a much easier experience.
As someone who is also a director of an establishment, I recognize the tremendous value of exceptional customer service. Employees like Isaias are exactly what businesses need more of. He represented O’Reilly’s exceptionally well, and his attitude and willingness to help truly made an impression on me.
Thank you, Isaias, for going above and beyond and delivering such exceptional service. Your professionalism and kindness genuinely put a smile in my soul. You are an outstanding example of what great customer service should look like, and I hope your management team recognizes what a valuable employee you are.
1 month ago
(Translated by Google) Excellent service
(Original)
Excelente atencion
2 months ago
Great fast service. Thank u Adrian for helping
4 months ago
Great fast service and found what I was looking for!
5 months ago
(Translated by Google) Well, when they speak Spanish from Ciudad Juárez, they hang up or leave you on hold for a long time; I'm not generalizing.
(Original)
Pues cuando hablan en español de cd juarez, cuelgan o te dejan en espera por mucho tiempo, no generalizo
6 months ago
Assistant manager, Adrian, was very courteous, professional, knowledgeable, and overall helpful. Great experience, he helped with my vehicle's headlight.
7 months ago
⭐️⭐️⭐️⭐️⭐️
Kevin at O’Reilly Auto Parts is outstanding. His attention to detail and customer service are truly extraordinary. He takes the time to make sure parts are correct, explains things clearly, and genuinely cares about helping customers get the job done right the first time.
This level of professionalism and consistency is rare. Kevin is exactly the kind of person who deserves to be in a management or supervisor role. Five stars all day.
7 months ago
(Translated by Google) Excellent!!!
Very friendly, good quality, and excellent service. They will definitely continue to be my first choice 😃
(Original)
Exelente!!!
Muy amables, buenas calidad y exelente servicio
Sin duda seguirá siendo mi primera opción 😃
9 months ago
Very helpful and friendly
10 months ago
(Translated by Google) Excellent service from the staff, whether by phone or in store, I recommend them 👍.
(Original)
Excelente atención de parte del personal ya sea por teléfono o en tienda se los recomiendo 👍.