28 days ago
Very helpful, very knowledgeable, nice people that make you feel like they got you covered. I'm very new to working on my own car and they helped me out tremendously.
2 months ago
Good customer service
2 months ago
Excellent service. Has the nicest gentleman help me with my windshield wiper blades. Highly recommend
2 months ago
Juan really made my day! He provided more service than just the check engine light. He educated me on how to remove the second coil that was covered under the cylinders.
4 months ago
On July 31, 2025, at approximately 8:18 PM, I returned to the O’Reilly Auto Parts location at 4121 Genesee Avenue to exchange an engine air filter I had previously purchased for my Jeep Grand Cherokee. The filter turned out to be the wrong size because I had accidentally given the incorrect vehicle model.
Oscar was helping me with the exchange and worked diligently to locate the correct part at another O’Reilly location, as it was not available in stock at this store. While assisting me, a rush of customers came into the store, and a line quickly formed with four other customers besides myself. Despite the busy environment and increasing pressure, Oscar remained calm, professional, and courteous, continuing to help me and another customer who had specifically requested his assistance.
At approximately 8:25 PM, Assistant Store Manager Michael approached and, in front of me and the four other customers, said to Oscar, “What’s taking you so long?” Oscar politely explained that he was searching for the correct store and address for me to pick up the part. Michael then interrupted with, “Can’t you see there’s a line of customers?”
As someone who works in a supervisory role myself, I found Michael’s conduct to be unprofessional and inappropriate. His tone and delivery were aggressive and demeaning, especially given that it occurred in front of multiple customers. It created an uncomfortable situation, and I felt genuinely embarrassed for Oscar.
This exchange came across as unnecessarily harsh and demeaning. It embarrassed the employee in front of multiple customers and reflected poorly on Michael’s leadership. Based on what I witnessed, I believe Michael may need additional training in communication and customer-facing professionalism. At this time, he may not be fully prepared for the responsibilities that come with a management role.
Despite being spoken to in that manner, Oscar maintained his composure and professionalism. He continued assisting customers with patience and respect. I want to formally recognize Oscar for his outstanding customer service and grace under pressure. He is a valuable member of your team and deserves recognition for his professionalism, dedication, and respectful approach—even in a difficult moment.
4 months ago
Wow great customer service. Sherry was super helpful and even help me switch out my headlight.
Ps don’t go to auto zone down the street. Kids in there aren’t even knowledgeable about car parts
7 months ago
Friendly staff and lots of parts selection
7 months ago
(Translated by Google) Excellent service, very good.
(Original)
Excelente atención muy buena
7 months ago
Juan is the best!! He inspired me to write my first ever review for him. For (some) woman the auto store can naturally feel intimidating, but he made me feel so welcomed and helped me with everything I needed!! I walked in with my check engine light being on, worried that something was horribly wrong with my car and left feeling so relived! Thank you so much Juan!! For management- Please give him the credit he deserves 🙏
Zarah Flaherty
7 months ago
Sean really went above & beyond to help me install a part onto my car I’ve been having trouble with. These are the types of employees that really make a shoppers experience enjoyable. After today, I’m never going anywhere else for my car needs.
O O O O’Reilly Auto Parts!
Blessings