20 days ago
There is an amazing lady who manages this store that I can't say enough good things about! I'm sorry I can't remember her name, but she is the manager. I went to a couple other stores to get bulbs for my car and was sold $40 bulbs, not cheap. I'm also very ill and weak, so I asked for help putting them in and nobody would help. I stopped by this store, explained what was going on and pretty much begged for someone to help me and without hesitation, she came outside with me to figure out what was wrong with my lights. They were pretty new, so I didn't understand why they quit working. It took her less than 2 minutes to find the problem that several men couldn't! The guy who installed the lights didn't plug them in correctly.
Every guy I talked to wouldn't even look at my headlights. They all said it was too complicated because there's a bracket that would have to be taken off. This lady stuck her hand down to try to change the bulbs, only to realize that they weren't even plugged in. No bracket had to come off. And this manager even reimbursed me for the bulbs I'd already bought and told me I had a lifetime warranty on those bulbs there, so why was I charged for bulbs in the first place at the other O'Reilly's I went to?. She was extremely helpful and I appreciate her so much! Anytime I need a part or anything else for my car, I will definitely be back to this store as long as she's the manager. Whatever her name is, I hope she gets a raise and a promotion. Might not sound like a big deal to others, but I am extremely ill and for days asked for help because I can't afford to just go to a mechanic anytime something quits working on my car. In fact, I tried to, and the guy said id need a new headlight and altogether with the time it takes to replace the headlight, it would've cost $220. So the that manager at the O'Reilly's in Martin City, thank you for being honest, and helping me so quickly when all the men I spoke with tried to just hustle me, for being a woman, and too sick to figure it out on my own. This will be the only store and location I go to again and I'll be certain to tell my 3 daughters to go here as well if they ever need anything.
22 days ago
Went to run codes on my car saturday! Got excellant help from the store manager! She seems to know more about my car than I do!!!! 5 stars for the young lady!
29 days ago
I just want to send a special thank you to DJ.Alexis at O'reilly's over off homes road.This girl is the manager at this store and has gone above and beyond.Not only my expectations , but anything that I could possibly fathom as a customer , and I just wanted to give her a great big shout out. Her customer service is above and beyond. Every store should take leaf from her example! You just don't get service like that these days! Woman to woman you work harder than 10 men
1 month ago
Did was extremely helpful
1 month ago
DJ provided exceptional service from start to finish. He was knowledgeable, responsive, and genuinely committed to helping. He goes above and beyond!
1 month ago
Went in to have a battery tested and/or charged. While there, I witnessed DJ greet and engage with every customer that walked through the door. It's refreshing to see. When it was confirmed that the battery wouldn't hold a charge, DJ made sure I had a battery with correct terminal layout. I appreciate him and his knowledge.
2 months ago
The customer service at this location is excellent. Look for D. J. and he will get you taken care of. It was a great experience in my time of need.
2 months ago
I would like to recognize DJ and the entire team at the O'Reilly Auto Parts store located at 13110 Holmes Road in Kansas City, Missouri, for the outstanding customer service they provided on the evening of June 3rd, 2026.
We found ourselves in a difficult situation while trying to get our 2005 Buick Rendezvous back up and running, due to what was thought to be a bad battery but turned out to be a bad starter. DJ went far beyond what most people would consider normal customer service. He took the time to troubleshoot the issue, answer questions, verify parts, and ensure we had everything needed to complete the repair and get back on the road.
What stood out most was his willingness to genuinely help. He didn't rush us, treat us like just another transaction, or simply point us toward a shelf. Instead, he took ownership of the situation and worked alongside us to find a solution. That level of dedication made a stressful situation much easier and had a direct impact on our ability to continue our work.
In a time when exceptional customer service can seem increasingly rare, DJ reminded us that there are still people who take pride in helping others. His professionalism, knowledge, patience, and positive attitude were truly appreciated. The entire O'Reilly team that evening contributed to a great experience, and they deserve recognition for their efforts.
Please extend our sincere thanks and appreciation to DJ and the staff who were working that night. Employees like DJ are a tremendous asset to O'Reilly Auto Parts and are a big reason customers continue to return.
Thank you for the outstanding service. It was a blessing, and it did not go unnoticed.
3 months ago
Went to find a leather repair kit. When I arrived a young man was helping a customer install a new battery - and when I say helping he was doing it for them. That same young man greeted me with a big smile and helped me with what I needed and even installed a new rear wiper blade for me. His Name is DJ and I will be back to this particular store because of this experience. Thanks DJ!
3 months ago
DJ provided excellent customer service and made sure I had the correct parts before I left the store. Would highly recommend this location